Help from Coetic X
Support
CX Music Player plays audio you choose through the system file picker. It is free, offline, and has no account, ads, subscriptions, or streaming catalog.
Folder selection and importing
Why can't CX Music Player scan my whole phone?
Phone apps are sandboxed. CX Music Player can inspect only a folder you explicitly choose in the system file picker. Tap Choose Music Folder, then select local storage, a cloud drive, an external drive, or a compatible document provider.
Why does import use extra storage?
Access to the selected folder is temporary. CX Music Player copies confirmed tracks into private, no-backup app storage so they remain playable offline and after relaunch. Keep enough free space for the copies. Your original files are not changed.
The scan found podcasts or sound effects
Before confirming import, deselect any listed subfolder that does not contain music. You can cancel without importing and choose a narrower folder if that is easier.
No tracks were found
- Confirm the files are inside the selected directory or one of its subfolders.
- Confirm the extension is supported on your platform: Android supports MP3, M4A, AAC, WAV, and FLAC; iPhone also supports AIFF, AIF, and CAF.
- In your file app, open a cloud file and wait for it to download, then scan again.
- Try a small local folder to isolate a document-provider issue.
Playback
A listed track will not play
An extension does not guarantee that its internal codec is playable. Confirm the source file opens elsewhere, is fully downloaded, is not zero-byte or corrupt, and is not DRM-protected. Subscription-service downloads are not ordinary local audio and are not supported. If one track fails, the rest of the Library should remain usable.
System playback controls are stale
Return to CX Music Player and start the intended track again. On iPhone, Lock Screen and Control Center can provide Previous and Next. Android's media notification currently provides metadata, Play/Pause, and position; Previous and Next remain in the app. If the issue continues, include your phone model, operating-system version, app version, audio format, and exact steps in a support email.
Playback paused during a call or route change
Calls, alarms, a voice assistant, another media app, or a disconnected output can interrupt playback. Resume when it is safe and choose the intended output through your phone's system audio controls or settings.
Library, storage, and privacy
How do I remove CX Music Player data?
Remove imported music through CX Music Player's library controls. Deleting CX Music Player from the phone removes every app-owned audio copy, its SQLite index, queue state, and preferences. Original source files remain with the selected document provider unless you delete them there.
Does CX Music Player collect my music or listening history?
No. CX Music Player v1 has no account, backend, ads, analytics, or tracking, and it does not upload selected audio, filenames, the library index, or playback state to us or an app-integrated service. The operating system and selected document providers may independently handle downloads or backups. Read the full Privacy Policy for details.
Contact support
Email arber@coetic-x.com or call +383 45 250 180. Include the app version, phone model, operating-system version, audio extension, document provider, expected result, actual result, and steps to reproduce. Do not attach copyrighted audio or sensitive files.