Support

Get in touch

For bugs, questions, billing problems, or anything about your account, email info@coetic-x.com. We aim to reply within a few working days.

To help us reproduce a problem, include:

• your device and operating-system version, for example iPhone 14, iOS 18.2;
• the Pilot Planner version, shown in the app’s settings screen;
• what you did, what you expected, and what happened instead; and
• a screenshot if the problem is visible on screen.

Please do not send passwords. We will never ask for your password.

Common questions

I forgot my password

Use Forgot password on the sign-in screen and we will email a reset link to your registered address. If it does not arrive, check your spam folder, then email us.

I signed up with Apple or Google and cannot get back in

Use the same button you originally signed up with. Sign in with Apple can hide your real address behind a private relay, so signing in with a different method creates a separate account rather than recovering the first one. If you are stuck, email us from the address you believe is on the account.

How do I cancel my subscription?

Subscriptions are billed by the store you bought from, so cancel in your App Store or Google Play account settings. Cancelling stops the next renewal and you keep access until the end of the period you have paid for. Deleting your Pilot Planner account does not cancel a subscription.

I paid but the content is still locked

Make sure you are signed in with the same store account you purchased with, then use the restore-purchases option. If it still does not unlock, email us with the date of purchase and the store you used.

My progress is missing on a new device

Progress is tied to your Pilot Planner account, not the device, so sign in with the same account. If you have more than one account, the progress will be under the one you originally studied with.

How do I delete my account?

From your profile inside the app, or by following the account deletion instructions.

Is the study content official?

No. Pilot Planner is a revision aid, not an aviation authority service, and its questions are not a copy of any official examination bank. Always follow your approved training provider and your national aviation authority.